Carers ACT saw that while there is a range of services available to those experiencing mental illness and their carers in the ACT, it could be challenging to navigate the community mental health system. Looking to create a digital guide for local mental health carers, Carers ACT engaged CRE8IVE.
Working collaboratively with Carers ACT, we considered the user experience at depth, and came to the conclusion that people often don’t know what they are searching for. We identified various ways people could be searching for help and created a website that would connect people to the information they needed. The structured content enabled users to educate themselves at their pace through search, case studies and navigation.